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Wrapper service is not installed (0x424) #4259

aorgas ·

Hello,

We recently updated from Quickbuild 9.0 to 10.0 and were running into starting issues for one of our agents. We currently on have two and this one is an older build agent. Logs are located below.

Logs:
STATUS | wrapper | 2020/06/23 13:33:21 | <-- Wrapper Stopped
ERROR | wrapperm | 2020/06/23 15:35:35 | The wrapper service is not installed - The specified service does not exist as an installed service. (0x424)
ERROR | wrapperm | 2020/06/23 15:35:56 | The wrapper service is not installed - The specified service does not exist as an installed service. (0x424)
STATUS | wrapperm | 2020/06/23 15:38:50 | The wrapper Service is not installed.
STATUS | wrapperm | 2020/06/23 15:38:57 | The wrapper Service is not installed.
STATUS | wrapperm | 2020/06/23 15:39:03 | wrapper service installed.
STATUS | wrapperm | 2020/06/23 15:39:23 | Starting the wrapper service...
STATUS | wrapper | 2020/06/23 15:39:23 | --> Wrapper Started as Service
STATUS | wrapper | 2020/06/23 15:39:23 | Java Service Wrapper Standard Edition 64-bit 3.5.39
STATUS | wrapper | 2020/06/23 15:39:23 | Copyright (C) 1999-2019 Tanuki Software, Ltd. All Rights Reserved.
STATUS | wrapper | 2020/06/23 15:39:23 | http://wrapper.tanukisoftware.com
STATUS | wrapper | 2020/06/23 15:39:23 |
ERROR | wrapper | 2020/06/23 15:39:23 | License Error:
ERROR | wrapper | 2020/06/23 15:39:23 | A valid license was not found in the Wrapper configuration file.
ERROR | wrapper | 2020/06/23 15:39:23 |
ERROR | wrapper | 2020/06/23 15:39:23 | The Java Service Wrapper requires a License Key to activate the
ERROR | wrapper | 2020/06/23 15:39:23 | software. Licenses can be purchased on the Java Service Wrapper
ERROR | wrapper | 2020/06/23 15:39:23 | web site:
ERROR | wrapper | 2020/06/23 15:39:23 | http://wrapper.tanukisoftware.com/purchase
ERROR | wrapper | 2020/06/23 15:39:23 |
ERROR | wrapper | 2020/06/23 15:39:23 | You can also immediately obtain a one-month Free trial license:
ERROR | wrapper | 2020/06/23 15:39:23 | http://wrapper.tanukisoftware.com/trial
ERROR | wrapper | 2020/06/23 15:39:23 |
ERROR | wrapper | 2020/06/23 15:39:23 | License Keys can be generated for the following HostId:
ERROR | wrapper | 2020/06/23 15:39:23 | HostId #1: 082e5f25f69b
ERROR | wrapper | 2020/06/23 15:39:23 |
ERROR | wrapper | 2020/06/23 15:39:23 | You may include license keys for several servers within a single file by
ERROR | wrapper | 2020/06/23 15:39:23 | prefixing the property names of each key with their respective
ERROR | wrapper | 2020/06/23 15:39:23 | server host name or HostId. Please use the following syntax:
ERROR | wrapper | 2020/06/23 15:39:23 | wrapper. .license.*.
ERROR | wrapper | 2020/06/23 15:39:23 | The host name of this machine is: DummyAgent01
ERROR | wrapper | 2020/06/23 15:39:23 |
STATUS | wrapper | 2020/06/23 15:39:23 | <-- Wrapper Stopped
ERROR | wrapperm | 2020/06/23 15:39:25 | The wrapper service was launched, but failed to start.
ERROR | wrapperm | 2020/06/23 15:39:25 | Please check the log file for more information: C:\Quickbuild_Agent\bin\wrapper.log

  • solved #2
  • replies 1
  • views 125
  • stars 0
robinshen ADMIN ·

Looks like some license is outdated. Please re-download the agent zip from QB server, and re-install the agent again to see if it solves the issue.