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All requests are stuck/slowly response due to connection between agent and server. #4331

SVMC_DPI ·

Dear all,

Problem: All requests are stuck/slowly response due to connection between agent and server.
Detail:
We are being faced the system is slow/no response.
Version 8.0.x
QB master port 8000.
QB agents port 8815.
while QB agent connected to QB master very well. But QB master can not connect to QB agents (8814) (due to network, firewall) temporarily. If we send request to active agents (like update User Attributes,...), the problem above is occurred.
Not only update User Attributes request wait for long time, but also all requests get slow response.
8815 no response.png

  • solved #4
  • replies 5
  • views 179
  • stars 3
robinshen ADMIN ·

QB server needs to establish connection to agent as well. This is a requirement.

SVMC_DPI ·

Currently, we have more than 10,000 agents connected to a QB master. So we have any solution to prevent the problem, the whole system gets stuck just because of one agent's connection issue.

robinshen ADMIN ·
thang.dv2 ·

@robinshen It's very helpful when we have oversea agents.
Thank you so much^^!

SVMC_DPI ·